Skilled Trades
advanced
Automotive Business & Customer Service
A comprehensive course covering Automotive business management. Topics include shop operations, service writing, customer communication, estimates, warranty procedures, and career development. Designed for advanced level learners.
8 hours
3 modules
9 lessons
1 enrolled
Mi
Mike Thompson
Master Automotive Technician & ASE Certified Instructor
Free
Full access to all course materials
Course Content
Foundations of Shop Operations
3 lessons
Shop Operations
32 min
Service Writing
27 min
Applying Shop Operations
29 min
Understanding Customer Communication
3 lessons
Customer Communication
28 min
Estimates
32 min
Applying Customer Communication
32 min
Working with Warranty Procedures
3 lessons
Warranty Procedures
23 min
Career Development
25 min
Applying Warranty Procedures
35 min